ParseErrorException on outgoing mail from JIRA
Symptoms
JIRA's outgoing mail is generating error messages.
The following appears in the atlassian-jira.log:
org.apache.velocity.exception.ParseErrorException: Encountered "mailto" at line 3, column 59.
Was expecting one of:
"," ...
")" ...
<WHITESPACE> ...
at org.apache.velocity.Template.process(Template.java:141)
at org.apache.velocity.runtime.resource.ResourceManagerImpl.loadResource(ResourceManagerImpl.java:374)
at org.apache.velocity.runtime.resource.ResourceManagerImpl.getResource(ResourceManagerImpl.java:297)
at org.apache.velocity.runtime.RuntimeInstance.getTemplate(RuntimeInstance.java:767)
at org.apache.velocity.runtime.directive.Parse.render(Parse.java:141)
at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:114)
at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:230)
at org.apache.velocity.Template.merge(Template.java:256)
at org.apache.velocity.app.VelocityEngine.mergeTemplate(VelocityEngine.java:422)
at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:77)
at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:61)
at com.atlassian.jira.service.services.mail.MailFetcherService.createErrorForwardEmail(MailFetcherService.java:338)
at com.atlassian.jira.service.services.mail.MailFetcherService.forwardEmail(MailFetcherService.java:382)
at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:192)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:60)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)Diagnosis
Email templates have been modified. See the Administration > System > Troubleshooting & Support > System Info page for modified files and verify whether any *.vm files are listed.
Cause
Email templates are using invalid formatting.
Workaround
Replace modified vm templates with unmodified copies.
Resolution
Modify the vm templates to use valid formatting. See more here on Customizing Email Content
You can get copies of unmodified templates from the archive downloads on our JIRA Archives Downloads page. We recommend that you match the download version to the one that you are running.
Customizations to Velocity templates or other JIRA files are not included in the scope of Atlassian Support.