Parsing UTF-7 email messages

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Symptoms

Email messages in unicode-1-1-utf-7 (aka utf-7) cannot be parsed. The following appears in the atlassian-jira.log:

2007-01-31 12:54:59,176 JiraQuartzScheduler_Worker-2 ERROR [service.util.handler.CreateIssueHandler] Could not create issue!
java.io.UnsupportedEncodingException: unicode-1-1-utf-7
at sun.nio.cs.StreamDecoder.forInputStreamReader(StreamDecoder.java:52)
at java.io.InputStreamReader.<init>(InputStreamReader.java:83)
at com.sun.mail.handlers.text_plain.getContent(text_plain.java:64)
at javax.activation.DataSourceDataContentHandler.getContent(DataHandler.java:774)
at javax.activation.DataHandler.getContent(DataHandler.java:521)
at javax.mail.internet.MimeBodyPart.getContent(MimeBodyPart.java:603)
at com.atlassian.jira.service.util.handler.AbstractMessageHandler.handleMultipart(AbstractMessageHandler.java:236)
at com.atlassian.jira.service.util.handler.AbstractMessageHandler.createAttachmentsForMessage(AbstractMessageHandler.java:201)
at com.atlassian.jira.service.util.handler.CreateIssueHandler.handleMessage(CreateIssueHandler.java:201)
at com.atlassian.jira.service.util.handler.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:115)
at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:190)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:67)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48)
at org.quartz.core.JobRunShell.run(JobRunShell.java:191)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)

Workaround

  1. Download the jutf7 jar from http://sourceforge.net/projects/jutf7
  2. Copy the jar to your $JAVA_HOME/jre/lib/ext directory.

    tip/resting Created with Sketch.

    The JAR file has to be in exactly this directory for the class loader to pick it up.

  3. Restart JIRA.


Last modified on Nov 12, 2018

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