Performance issue in Help center search bar in Jira Service Management

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

While searching for issues in the Help Center Search bar, there is a significant delay between pressing a key and the character appearing on the screen. 

Environment

Jira Service Management Cloud - Help center.

Diagnosis

This issue is only observed for users in the Help Center search bar. All other fields work without any problems.

The performance tab in Dev tools also shows poor INP. 

Cause

This happens when the Banner image is of high resolution, increasing the panel load and affecting the Search bar's performance. For example, this issue was observed in a banner image of 16884 × 14724 pixels. 

Solution

Remove the banner image and add the recommended Banner image size. The recommended banner size for your help center is 1680x360 pixels. To add a Banner image, please refer to Brand your help centers


Last modified on Dec 25, 2024

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