Pop up Window of Jira app in Microsoft Teams throws an error "Something Went Wrong"
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
When you have installed Jira Cloud app in Microsoft Teams and try to choose any option in the app such as Add a comment or Edit issue the pop-up window shows "Something went wrong"
Environment
Jira Cloud
Solution
Perform the below checks to ensure browser cache, Teams cache or configuration is not blocking Jira pop-ups
- Try clearing your browser cache completely(For all time) and then log in to your MS Team via browser.
- You can also perform a Teams cache reset as specified in this Microsoft article.
- Finally, check if you have allowed signing in your tenant by performing the steps below
- Open https://portal.azure.com with your O365 Tenant Admin account.
- Navigate to: Azure Active Directory
- Navigate to: Enterprise Applications (on the left sidebar)
- Navigate to: Jira Cloud - which will open a Slice for app settings.
- Click: Properties
- Enable for users to sign-in?: YES