Provide Service Management customer with helpful links via auto-comment
Jira Service Management does not allow adding additional links to Customer portal beyond links to request types. I want to add a link to knowledge base, website, and other helpful resources where customer might find the answer.
Beyond Providing self-help resources for your customers with a knowledge base and making it available to search from Jira Service Management, you may want to also provide link to navigate to the knowledge base for browsing. This is not currently possible in the Customer Portal but you can create an automation rule to post automatic comment to each new Service Management request with helpful links for the customer.
- Follow documentation to set up a new rule with the automation feature
- When: Issue Create
- IF: (leave blank)
- THEN: Add comment (you can use all text formatting notation available in rich text fields)