Receiving an error while adding organizations in service projects


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

Agents receive an error while adding organizations in the service project. The error says "We're having trouble. Check your connection and try again."

Jira and Site Administrators can control how Jira Service Management users manage Organizations within projects through global settings. If the setting located within the global Jira Service Management configuration page for managing Organization is set to No, only Jira administrators can manage organizations, agents including project administrators will not be able to add or manage Organizations in projects.

Environment

Jira Service Management Cloud

Solution

You need to be a Jira or site administrator for making the change using the below mentioned steps:

  1. Navigate to Settings > Products > Configuration under Jira Service Management
  2. Within the Organization management, navigate to the setting Can agents manage organizations? 
  3. Choose Yes, agents can add and remove organizations from projects, and add and remove customers from organizations.


Last modified on Jan 23, 2025

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