Remember My Login is not working

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Symptoms

The "Remember My Login" check box is not working. If the browser is closed or restarted, JIRA does not remember the login. 

Cause

There are some problems with the browser cookies. 

Workaround

  • Clearing the browser cookies should resolve the issue

     

    Chrome

    1. In the browser bar, enter:

     

     chrome://settings/clearBrowserData

    2. Select the following: 

    • Browsing history
    • Download history
    • Cookies and other site and plug-in data
    • Cached images and files
      From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.

    3. Click Clear browsing data. Close all browser windows and re-open the browser.

     

    Firefox

    1. From the History menu, select Clear Recent History.
      If the menu bar is hidden, press Alt to make it visible.
    2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything
    3. Next to "Details", click the down arrow to choose which elements of the history to clear. Click Clear Now. Close all browser windows and re-open the browser.

    Internet Explorer 8 and higher

    1. From the Tools or Safety menu, select Delete browsing history....
      If the menu bar is hidden, press Alt to make it visible.
    2. Deselect Preserve Favorites website data, and select: 
      • Temporary Internet files or Temporary Internet files and website files
      • Cookies or Cookies and website data
      • History
    3. Click Delete. Close all browser windows and re-open the browser.



  • (info) JIRA's "Remember my login " checkbox does not save the username and password in the fields but in the cookies. This means that you do not even need to see the login screen again when you close and reopen the Internet Browser. However, the cookie is revoked when you click the Log Out button/link & you will be forced to log in again.

Last modified on Jun 27, 2017

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