Remember My Login is not working
Symptoms
The "Remember My Login" check box is not working. If the browser is closed or restarted, JIRA does not remember the login.
Cause
There are some problems with the browser cookies.
Workaround
Clearing the browser cookies should resolve the issue
Chrome
1. In the browser bar, enter:chrome://settings/clearBrowserData
2. Select the following:
Firefox
- From the
If the menu bar is hidden, pressAlt
to make it visible. menu, select . - From the drop-down menu, select the desired range; to clear your entire cache, select .
- Next to "Details", click the down arrow to choose which elements of the history to clear. Click . Close all browser windows and re-open the browser.
Internet Explorer 8 and higher
- From the
If the menu bar is hidden, pressAlt
to make it visible. or menu, select . - Deselect
- or
- or
, and select: - Click . Close all browser windows and re-open the browser.
Microsoft Edge
- In Edge, select 'Settings and more' in the upper right corner of your browser window.
Select (Settings > Privacy, search, and services).
Select (Choose what to clear) under (Clear browsing data > Clear browsing data now).
Select (Cookies and other site data), and then select (Clear now).
Close all browser windows and re-open the browser.
JIRA saves the cookies when you check the "Remember my login" box during login. This means that you do not even need to see the login screen again when you close and reopen the Internet Browser, you will automatically be logged in due to the saved cookie. However, the cookie is revoked when you click the Log Out button/link & you will be forced to log in again.