Request timed out when sending a Support ZIP request

Still need help?

The Atlassian Community is here for you.

Ask the community


There are error in JIRA User Interface on Support ZIP page with the following "Your request timed out. Please try again. If you're sending support request, please check your mail settings".


It is possible that the Outgoing Mail appears to be timed out.


  • Increase the Timeout settings from the default value of 10000 (10 seconds) to 30000 (30 seconds) or increase the value until it is fixed. 
  • This can be configured by going to System > Mail > Outgoing Mail tab > SMTP Configuration > Edit link.



Last modified on Feb 26, 2016

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.