Reset failed user login count
User has failed to log in too many times and is now seeing a captcha.
Verify that the user's failed login count is greater than the Maximum Authentication Attempts Allowed value from the Configuring Jira Application Options page.
As a Jira admin:
- Click on the Gear icon in the upper right of Jira.
- Select User Management.
- Find the right user.
Click on the Reset Failed Login Count link in the Login Details column.
As another option if the previous is not applicable you may follow this article to reset it directly through the database: