Resolve 'Unable to test the connection' during Jira Setup

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

Jira fails to test the database connection as part of the Jira setup, resulting in the error: Unable to test the connection

Cause

The permissions of the files and/or directories under '<jira-install-dir>/jre/lib/security/policy/' are incorrect.

Resolution

To correct the permissions, you can perform the following action:

chmod -R a+rx <jira-install-dir>/jre/lib/security/policy/
DescriptionResolve 'Unable to test the connection' during Jira Setup.
ProductJira
Last modified on Feb 2, 2021

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