Resolving the "We couldn't load this page" Error in Project Settings' Automation Link

Experiencing a "We couldn't load this page. Refresh the page and try again. If this problem persists, contact Atlassian support" error as shown below while accessing the Automation link from the Project settings of either a Company-Managed Project (CMP) or a Team-managed Project (TMP) is an issue that users sometimes encounter.

This error prevents users from accessing the Automation page, resulting in disruption to their workflow.



The root cause of this error message is related to the Project permissions, which are not clearly indicated in the error message. 

In the context of a CMP, the user must have the necessary permissions to both "Administer" and "Browse Project" permissions. 

In the context of a TMP, the user should hold an "Administrator" role, provided the project permission setting is not set to Open Access. Without the appropriate permissions, the user will be unable to access the Automation link, which results in the error message.

Follow the steps below to resolve the issue:

For Company-Managed Project:

Step 1: Navigate to Project Settings

Step 2: Select Permissions from the sidebar

Step 3: Check if the affected user has the permissions to "Administer Project" and "Browse Project". If not, the user will need to be assigned both permissions.

Step 4: Refer to the Link here on how to Edit Project permissions Manage project permissions


For Team-Managed Project:

Step 1: Navigate to Project Settings

Step 2: Click on Access, from the sidebar.

Step 3: Verify if the Access permission is set to Open. If it is not set to Open, then ensure that the affected user has the "Administrator" role.

Step 4: Refer to the Link here on how to Edit Project Access Permissions - Manage how people access your team-managed project


Please note that these solutions assume that the user has the necessary permissions to edit the Project role and settings. If you don't, then you will need to contact your site admin or Atlassian Support for further assistance.

Last modified on Apr 16, 2024

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