'Response status code was unacceptable: 405' error in the mobile app

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This article only applies to the Atlassian server platform. Learn more about the differences between cloud and server.

Problem

The Jira Server mobile app throws the following error when user tries to connect it to an existing Jira Software (Server or Data Center) site. 

Response status code was unacceptable: 405.

Cause

The Jira Server mobile app works only with specific versions of Jira Software, and the related Mobile Plugin for Jira app. You’re getting this error, because one of these apps has not been upgraded to the latest version.

Resolution

To resolve this issue, upgrade your Jira instance to Jira Software 8.3 or later.


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Not an admin? Send this page to your Jira administrator and ask them to investigate the issue for you.

Last modified on Jul 23, 2019

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