Reversing One Login SSO To Log In With Local User

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.


In some circumstances it may be required to log into JIRA as a local user to diagnose an environment that has One Login SSO authentication enabled. Due to the nature of this customization it is not possible without reverting JIRA to a stock user login configuration.


Here is a set of steps that can be leveraged to undo the specific customizations that will allow you to log in as a local user.

  1. Stop JIRA

  2. Create a backup and then replace the following files with the original versions. If these files are not immediately available they can be found in the tar or zip release for your specific version found in

  3. Remove the following file from JIRA_INSTALL and JIRA_INSTALL/bin:

  4. Move the plugin file customauth-jira-6.1.2.jar from JIRA_INSTALL/atlassian-jira/WEB-INF/lib to a temporary location

  5. Restart JIRA

Once the original issue is resolved the steps documented in the following article can be used to reconfigure SSO/SAML.

Last modified on Feb 26, 2016

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