Revert SLA rendering improvement changes in Jira Service Management
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The SLA rendering format has been improved to show figures in days and hours since Service Management Server 3.6.0. The feature can be reverted by disabling a dark feature.
Solution
Navigate to
<Jira base url>/secure/SiteDarkFeatures!default.jspa.Look for sd.sla.improved.rendering.enabled.
Disable it.
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