RFI for Jira
About Atlassian
Vendor Name | Atlassian | ||||
Australian Office Location (HQ) | Level 6, 341 George St Sydney, NSW, 2000, Australia | ||||
American Office Locations |
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European Office Locations | Singel 236 1016 AB Amsterdam Netherlands | ||||
Japanese Office Locations | 1407 Yokohama Landmark Tower 2-2-1 Minatomirai, Nishi-ku, Yokohama-City, Kanagawa 220-8114 Japan | ||||
Does your company, have a stable financial background and profile? | Yes. As we are listed on the NASDAQ, we open our financial report as IR information. | ||||
Does your company have satisfied customers who can provide you with a reference? If yes, provide details. | Yes. We have lots of customer case studies and voice of the customer interviews and references are often available on request. | ||||
Please provide your number of employees/consultants/developers. | 3,500+ employees and growing daily! | ||||
Please give a brief overview of your company’s history. | From About us :
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Atlassian Products
For detailed descriptions and overviews of all of Atlassian's software development and collaboration tools visit our website.
| Plan, Track, & Support | |
| Jira Software | Plan, track, and release world-class software with the #1 software development tool used by agile teams. |
| Jira Service Management | Give your customers an easy way to ask for help and your agents a fast way to resolve incidents. |
| Jira Core | Manage any business project including marketing campaigns, HR onboarding, approvals and legal document reviews. |
| Opsgenie | On-call and alert management to keep services always on. |
| Statuspage | Incidents happen. Keep your users informed and ditch the flood of support emails during downtime. |
| Trello | Collaborate and get more done. Trello boards enable your team to organize projects in a fun, flexible, and visual way. |
| Collaborate & Chat | |
| Confluence | Spend more time getting things done. Organize your work, create documents, and discuss everything in one place. |
| Code, Build, & Ship | |
| Bitbucket | Collaborate on code and manage your Git repositories to build and ship software, as a team. |
| Bamboo | Continuous integration, deployment, and release management. |
| Fisheye | Search, monitor, and track across SVN, Git, and Perforce repositories. |
| Crucible | Find bugs and improve code quality through peer code review. |
| Manage Users | |
The single sign-on and identity management tool that's easy to use, administer, and integrate. | |
Jira Supported Platforms
See this information in documentation.
__________________________
Before installing Jira, make sure you have the right software and infrastructure to run it. If a platform and version is not listed on this page, it means we don't test it, fix bugs or provide assistance for it. All platforms are shared between Jira Server and Jira Data Center, unless they're clearly marked as Data Center only.
This page is for Jira 10.4 . If you're looking for a different version, select it at the top-right.
Definitions:
Supported – you can use Jira 10.4 with this platform.
Limited – you can evaluate Jira 10.4 on this platform, but you can't run a production site on it.
Deprecated – you can use Jira 10.4 with this platform, but we're planning to end support in an upcoming release.
Further information:
- Please read Jira applications installation requirements, since not all the platforms listed below may be required for your specific Jira setup.
Java
Java 8 and Java 11 end of support
Jira 10.4 has been compiled in JDK 17. This means that from now on you won’t be able to run Jira in lower Java versions (8 and 11).
| Java | Good to know |
Oracle JRE/JDK:
Eclipse Temurin:
| Java: As a best practice, we recommend using the latest version of Java 17. Download Java 17 for Windows or Linux Eclipse Temurin/Eclipse Adoptium: Our Support and Engineering teams use Eclipse Adoptium to replicate any issues raised with Eclipse Temurin. If you’re using a different distribution of Eclipse Temurin (e.g. Zulu), we’ll still provide support for our products. However, if the bug is caused by a problem in Java distribution, we’ll ask you to reach out to the Java distributor for help. |
To see the compatibility between your Jira version and the version of Eclipse Adoptium (AdoptOpenJDK), check Bundled Tomcat and Java versions. In the tables, see Tested JREs.
Operating systems
| Operating systems | Good to know |
| Jira is a pure Java-based application and should run on any supported operating system, provided that the JDK / JRE requirements are satisfied. Microsoft Windows: Read Anti-Virus in Jira applications. Linux: We perform tests on Ubuntu. Azure:
The Azure Resource Manager template as a method of deployment is no longer supported or maintained by Atlassian. You can still customize it for your own usage to deploy Data Center products on Azure though. We recommend deploying your Data Center products on a Kubernetes cluster using our Helm charts for a more efficient and robust infrastructure and operational setup. Learn more about deploying on Kubernetes |
Browsers
| Browsers | Good to know |
Desktop browsers:
Mobile browsers:
| We support a minimum screen resolution of 1024 x 768 (when browsers are maximized). Mobile: You can view Jira on a mobile device using the Jira mobile app or the mobile view (browser). |
Databases
| PostgreSQL: | |
| Jira is tested and bundled with the 42.7.3 JDBC driver. You can also use the latest JDBC driver for your PostgreSQL version, though we can't guarantee it will work with your version of Jira. To use a different JDBC driver:
Jira 8.x Jira does not support reducing the blocksize parameter below its default value. |
MySQL: | |
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Jira 8.x Jira does not support reducing the innodb_page_size parameter below its default value. |
Oracle | |
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Jira 8.x Jira does not support reducing the DB_BLOCK_SIZE parameter below its default value. |
Microsoft SQL Server | |
| Jira is tested and bundled with version 9.2.1.jre8 of the Microsoft JDBC driver. You can also use the latest JDBC driver for your version of Microsoft SQL Server, though we can't guarantee it will work with your version of Jira. To use a different JDBC driver:
Jira will not work on Express Editions of Microsoft SQL Server. Jira 8.x Jira does not support reducing the blocksize parameter below its default value. |
Microsoft Azure | ||
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Please be aware that the Azure Database for PostgreSQL - Single Server is scheduled for retirement in 2025. | |
Amazon Aurora (Data Center only) | |
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Clustered database | |
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To get an overview of all supported databases and their compatibility with Jira versions, check Jira databases compatibility matrix (Server and Data Center). The matrix complements this document and contains the latest information about added or removed support for a particular database.
Secret managers
We provide a few secrets management options, as well as to our basic and advanced encryption options and our custom SecretStore implementation.
| AWS Secrets Manager | |
|---|---|
| Good to know
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| HashiCorp Vault | |
| Good to know
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Environment and Infrastructure
Containerization
You can use official images to deploy Jira in a Docker container or customize a Docker deployment on your own.
We support the Atlassian Docker templates and can help with Jira related problems. We don't provide support for Docker itself or problems with any Docker environment.
Containerization manager
We recommend that you use official helm charts to deploy Jira Data Center with Kubernetes or customize a Kubernetes deployment on your own with the reference to the official helm charts.
We support the Atlassian Kubernetes helm chart and can help with Jira Data Center product-related problems. We don't provide support for Kubernetes itself or problems with any Kubernetes environment.
Read our Kubernetes support disclaimer and more about what we support and what we don’t.
Hardware
- NFS mounts are supported only for Jira Data Center shared home directory. Due to Lucene’s requirements, NFS mounts won't work for Server or Data Center local home directory. Read the IndexWriter docs for more information.
- The following NFS versions are supported: 4.0 and 4.1. We use them during Jira tests.
- We only support Jira running on x86 hardware and 64-bit derivatives of x86 hardware.
- If you are installing Jira from an archive, create a dedicated user account on the operating system to run Jira, since Jira runs as the user it is invoked under, it can potentially be abused.
Virtualization
- VMware supports all of the operating systems listed under 'Operating systems'.
- We don't provide support for VMWare itself.
- Read Virtualizing Jira for information on how to configure VMWare.
Application server
- We support Apache Tomcat 9.0.56.
- We don't support deploying multiple Atlassian applications in a single Tomcat container.
Internet protocols (IP)
- We support IPv4.
- We support IPv6 with some limitations. See IPv6 in Jira.
External user directories
You can manage users in the following directories:
- Apache Directory Server 1.0.x
- Apache Directory Server 1.5.x
- Apple Open Directory (Read-Only)
- FedoraDS (Read-Only Posix Schema)
- Generic Directory Server
- Generic Posix/RFC2307 Directory (Read-Only)
- Microsoft Active Directory
- Novell eDirectory Server
- OpenDS
- Open
- Open (Read-Only Posix Schema)
- Sun Directory Server Enterprise Edition
Mail servers
- SMTP servers must be able to support the multipart content type.
General Jira Information
Restricted functions in Atlassian Cloud apps
Licensing and Purchasing
| Licensing question | Answer | More Information |
|---|---|---|
| What is the price of Jira Server? | User tier based | Server pricing details |
| What is the price of Jira Cloud? | User tier based | Cloud pricing details |
| Do you have unlimited license option? | Yes (Server only) | Server pricing details |
| Is there a maintenance renewal cost for Jira Server? | Yes | How much is it to renew my Jira maintenance? |
| Product demo | Other |
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| Implementation assistance | Other | By Atlassian Experts |
| Do Jira Service Management licenses count towards Jira licenses? | No |
Jira Licensing and Pricing FAQ
Jira Projects
| Does Jira support... | Yes/No/Other | More Information |
|---|---|---|
| Tracking of defects? | Yes | Simple Issue Tracking Project |
| Tracking of software projects? | Yes | Software Development Project |
| Specified roles and permissions for users on a per project basis? | Yes | Managing Project Role Membership |
| Sub-level of a project? | Yes | Defining a Component |
| Organizing of projects into releases? | Yes | Managing Versions |
| Can existing Jira projects be converted to Jira Service Management projects? | Yes | See Convert a project type |
User Management and Security
| Can Jira... | Yes/No/Other | More Information |
|---|---|---|
| Allow users to be managed in groups? | Yes | Managing Groups |
| Allow users to have different roles between projects? | Yes | Managing Project Roles |
| Connect to an LDAP Directory? | Yes | Connecting to an LDAP Directory |
| Allow SSL connection to Active Directory? | Yes (Server only) | Configuring an SSL Connection to Active Directory |
| Connect to multiple types of directories simultaneously? | Yes (Server only) | Managing Multiple Directories |
| Synchronize data from external directories? | Yes (Server only) | Synchronising Data from External Directories |
| Allow for nested user groups? | Yes | Managing Nested Groups |
| Facilitate User Management for other Applications? | Yes | Allowing Other Applications to Connect to JIRA for User Management |
| Provide visibility in who is currently accessing it? | Yes (Server Only) | Viewing User Sessions |
| Allow for company enforced password policies? | Yes | |
| Allow for public signup and CAPTCHA? | Yes | Enabling Public Signup and CAPTCHA |
| Allow for issue-level security? | Yes | Configuring Issue-level Security |
| Allow for permissions for a user on a per-project level? | Yes | Managing Project Permissions |
| Allow for permissions to be set on a 'global' level? | Yes | Managing Global Permissions |
| Allow for secure administrator sessions? | Yes | Configuring Secure Administrator Sessions |
| Setting custom password policy? | Yes |
Fields and Screens
| Can Jira... | Yes/No/Other | More Information |
|---|---|---|
| Allow for different types of Issues? | Yes | Defining 'Issue Type' Field Values |
| Allow for different types of Priorities of Issues? | Yes | Defining 'Priority' Field Values |
| Allow for different types of Resolution of Issues? | Yes | Defining 'Resolution' Field Values |
| Allow for different types of Statuses of Issues? | Yes | Defining 'Status' Field Values |
| Allow for Custom Fields? | Yes | Configuring a Custom Field? |
| Allow for descriptions for the Custom Fields? | Yes | Creating Help for a Custom Field |
| Allow for a field to be designated as optional, required, hidden or visible? | Yes | Specifying Field Behaviour |
| Associate different fields with different Issue Types? | Yes | Associating Field Behaviour with Issue Types |
| Can Jira allow for fields to be grouped together as a Screen? | Yes | Defining a Screen |
| Can Screens be associated with a workflow transition? | Yes | Associating a Screen with an Issue Operation |
Workflows
| Can Jira... | Yes/No/Other | More Information |
|---|---|---|
| Allow a project to follow a custom Workflow? | Yes | Configuring Workflow |
| Allow a Workflow from one project be enabled in another project? | Yes | Activating Workflow |
| Workflow for Approval processes through the Workflow? | Yes | Advanced Workflow Configuration |
| Allow different workflows based on different issue types in the same project? | Yes | Configuring Workflow Schemes |
| Notify people if a specific action has happened? | Yes | Adding a Custom Event |
| Allow a workflow be shared between two different installations of Jira? | Yes | Sharing your Workflow |
| Download pre-configured workflows? | Yes | Sharing your Workflow - Importing from Atlassian Marketplace |
Notifications
| Can Jira... | Yes/No/Other | More Information |
|---|---|---|
| Send an Email Notification based on an issue's operation? | Yes | Configuring Email Notifications |
| Connect to my email server for outbound email? | Yes | Configuring Jira SMTP Mail Server to Send Notifications |
| Send different types of notifications based on projects? | Yes | Creating a Notification Scheme |
| Send customized emails? | Yes (Server Only) | Customising Email Content |
| Allow for issues to be created and updated via email? | Yes | Creating Issues and Comments from Email |
| Connect to a POP or IMAP mail server for inbound email? | Yes | Configuring Jira to Receive Email from a POP or IMAP Mail Server |
Migrating from other Issue Trackers
| Can Jira... | Yes/No/Other | More Information |
|---|---|---|
| Import data from Bugzilla? | Yes (Server Only) | Importing Data from Bugzilla |
| Import data from FogBugz for Your Server? | Yes (Server Only) | Importing Data from FogBugz for Your Server |
| Import data from FogBugz On Demand? | Yes (Server Only) | Importing Data from FogBugz On Demand |
| Import data from Manits? | Yes (Server Only) | Importing Data from Mantis |
| Import data from Pivotal Tracker? | Yes (Server Only) | |
| Import data from Trac? | Yes (Server Only) | Importing Data from Trac |
| Import data from CSV? | Yes | Importing Data from CSV |
| Import data from JSON? | Yes (Server Only) | Importing Data from JSON |
| Import data from RedMine? | Yes (Server Only) | Importing Dating from Redmine |
| Import data from Asana? | Yes (Server Only) | Importing Data from Asana |
You can use evaluation version for Jira Server (free) to import your data with an importer available for Server only and then migrate your Jira Server data to Jira Cloud.
Backup and Archiving
| Can Jira... | Yes/No/Other | More Information |
|---|---|---|
| Hide a project that is no longer relevant, while retaining historical records? | Yes | Archiving a Project - Hiding a Project |
| Split a large instance into several Jira instances, with particular projects in each? | Yes | Splitting a Jira Instance |
| Restore a single project from a backup file into a Jira instance? | Yes | Restoring a Project from Backup |
| Restore an entire Jira instance from a backup into a new empty Jira instance? | Yes | Restoring Data |
Agile functionality in Jira
| Does Jira support... | Yes/No/Other | Further Information |
|---|---|---|
| Access to Boards to plan, work and report on Agile work? | Yes | Using a Board |
| Scrum Methodology? | Yes | Creating a Board |
| Kanban Methodology? | Yes | Creating a Board |
| Board to reflect multiple Jira Projects for a Program or Portfolio view? | Yes | Configuring Filters |
| Estimation in Story Points? | Yes | Estimating an Issue |
| Estimation in time? | Yes | Setting the Estimation Statistic |
| Multiple sprints at once? | Yes | Working with Sprints |
| Drag and drop prioritization for Sprint Planning and Backlog Grooming? | Yes | Using Plan Mode |
| Drag and drop linking to Epics? | Yes | Adding an Issue to an Epic |
| Drag and drop linking to Releases? | Yes | Adding an Issue to a Version |
| Customizing columns for a Work in Progress Board? | Yes | Configuring Columns |
| Setting maximums for columns for a Work in Progress Board? | Yes | Setting Column Constraints |
| Swimlanes in a Work in Progress Board? | Yes | Configuring Swimlanes |
| Columns in a Work in Progress Board to associate with a workflow status? | Yes | Mapping Columns to Jira Statuses |
| Columns in a Work in Progress Board to associate with a resolution status? | Yes | Transitioning an Issue |
| Burndown reports for Scrum boards? | Yes | Viewing the Burndown Chart |
| Release reports for Scrum boards? | Yes | Viewing the Version Report |
| Sprint Reports for Scrum boards? | Yes | Viewing the Sprint Report |
| Epic Reports for Scrum boards? | Yes | Viewing the Epic Report |
| Cumulative flow reports for Scurm or Kanban boards? | Yes | Viewing the Cumulative Flow Chart |
| Control charts for Scrum or Kanban boards? | Yes | Viewing the Control Chart |
Jira Service Management
Jira Service Management is a plugin and extends the functionality of Jira. For custom workflows, issue types, issue search, etc. see Jira sections above.
| Does Jira Service Management support... | Yes/No/Other | More Information |
|---|---|---|
| Agent based pricing? (who is an agent?) | No - for 1.0 | New pricing model for Jira Service Management 2.0 FAQ |
| Free Service Management customers? (who is a customer?) | No - for 1.0 Yes - for 2.0 | New pricing model for Jira Service Management 2.0 FAQ |
| Anonymous users? | No | Service Management customers, although free (no license necessary), must have an account with login credentials. |
| All deployment options (Server, Cloud, Data Center)? | Server and Cloud only | We are working on Data Center compatibility at the moment. |
| Asset management? | Yes | Free ebook: Jira Service Management’s guide to asset management |
| Email a request into a Service Management? | Yes | Receiving requests by email |
| Easy to use customer facing site for submitting Service Management issues? | Yes | Configuring the customer portal |
| Customization of the Customer Portal? | Yes | Best practices for designing the Customer Portal |
Multiple support portals with a single license? | Yes | Setting up multiple portals |
| Restricting Customer Portal access to select group of customers? | Yes | Opening up or restricting access to your service project |
| Customers viewing tickets across an organization? | No | |
| Automation of workflow transitions, assignment, and notifications | Yes | Automating your service project |
| Custom SLAs? | Yes | SLAs |
| Custom agent queues? | Yes | Make queues for your service project teams |
| Does Jira Service Management support self-service, ticket deflection, and knowledge base? | Other | Providing self-help resources for your customers with a knowledge base |
| Public REST API? | No | Feature Request: JSDSERVER-107 - Create a public REST API for JIRA Service Desk |
| Adding participants to requests? | Yes | Adding people to participate in requests |
| Integration with schedules/calendars to route tickets to available agents? | No | |
| Chat? | No |
Jira Integration with Source Control System
| Question | Yes/No/Other | More Information |
|---|---|---|
| Can Jira integrate with Stash | Yes | Integrating Jira with Stash |
| Can Jira integrate with Bitbucket | Yes | Integrating Jira with Bitbucket |
| Can Jira integrate with Github | Yes | Integrating Jira with Githhub |
| Can Jira integrate with Git | Yes | Integrating Jira with Git |
| Can Jira integrate with Fisheye? | Yes | Integrating Jira with Fisheye |
| Can Jira integrate with CVS and ViewCVS? | Yes | Integrating Jira with CVS and ViewCVS |
| Can Jira integrate with Subversion? | Yes | Integrating Jira with Subversion |
| Can Jira integrate with Perfoce? | Yes | Integrating Jira with Perforce |
Jira Integration with a build management system
| Question | Yes/No/Other | More Information |
|---|---|---|
| Can Jira integrate with Bamboo? | Yes | Integrating Jira with Bamboo |
| Can Jira integrate with Jenkins? | Yes | Integrating Jira with Jenkins |