RFI for Jira Software

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About Atlassian

Vendor Name


Australian Office Location (HQ)

Level 6, 341 George St
Sydney, NSW, 2000, Australia

American Office Locations

1098 Harrison Street
San Francisco, CA, 94103
303 Colorado Street
Suite 1600
Austin, TX 78701

European Office Locations

Singel 236
1016 AB Amsterdam

Japanese Office Locations

1407 Yokohama Landmark Tower

2-2-1 Minatomirai, Nishi-ku, Yokohama-City, Kanagawa 220-8114


Does your company, have a stable financial background and profile? 

Yes. As we are listed on the NASDAQ, we open our financial report as IR information.

Does your company have satisfied customers who can provide you with a reference? If yes, provide details.

Yes. We have lots of customer  case studies  and  voice of the customer interviews and references are often available on request.

Please provide your number of employees/consultants/developers.

3,500+ employees and growing daily!

Please give a brief overview of your company’s history.

From  About us :
  • Co-CEOs started the company in college with a $10,000 credit card
  • Founded in 2002
  • 174,000+ customers using our products

  • Global offices in 7 countries, 5000+ employees.

  • Recorded $1.6 billion in revenue in FY2020
  • Over 100 million donated in Community licenses
  • 1% donated of all profits, employee time, and equity
  • Top clients include Facebook, NASA, Netflix, Twitter, Audi, LinkedIn, Netflix, Zynga, eBay, DowJones, BMW, and Nike. See more at  atlassian.com/customers .

Atlassian Products

For detailed descriptions and overviews of all of Atlassian's software development and collaboration tools visit our website.

Plan, Track, & Support
Jira Software Plan, track, and release world-class software with the #1 software development tool used by agile teams.
Jira Service ManagementGive your customers an easy way to ask for help and your agents a fast way to resolve incidents.
Jira Core

Manage any business project including marketing campaigns, HR onboarding, approvals and legal document reviews.

OpsgenieOn-call and alert management to keep services always on.

Incidents happen. Keep your users informed and ditch the flood of support emails during downtime.

TrelloCollaborate and get more done. Trello boards enable your team to organize projects in a fun, flexible, and visual way.
Collaborate & Chat
ConfluenceSpend more time getting things done. Organize your work, create documents, and discuss everything in one place.
Code, Build, & Ship
BitbucketCollaborate on code and manage your Git repositories to build and ship software, as a team.
BambooContinuous integration, deployment, and release management.

Search, monitor, and track across SVN, Git, and Perforce repositories.


Find bugs and improve code quality through peer code review.

Manage Users


The single sign-on and identity management tool that's easy to use, administer, and integrate.

Jira Software Supported Platforms

About Jira Supported Platforms

See this information in documentation.

Before installing JIRA, make sure you have the right software and infrastructure to run it. If a platform and version is not listed on this page, it means we don't test it, fix bugs or provide assistance for it. All platforms are shared between JIRA Server and JIRA Data Center, unless they're clearly marked as Data Center only.

This page is for JIRA 7.8. If you're looking for a different version, select it at the top-right.


(tick) Supported - you can use JIRA 7.8 with this platform.

(info) Limited - you can evaluate JIRA 7.8 on this platform, but you can't run a production site on it. 

(warning) Deprecated - support for this platform will end in an upcoming release.

Further information:


Oracle JRE / JDK:

(tick) Java 8

Good to know:

  • We recommend using the Critical Patch Update (CPU) releases.
  • You don't need to install Java if using the Windows Installer or Linux Installer, as the JRE is bundled with JIRA. 

Operating systems

Operating systems:

(tick) Microsoft Windows

(tick) Linux / Solaris

(info) Mac OS X

(tick) Amazon Web Services (AWS)

(tick) Microsoft Azure

Good to know:

  • JIRA is a pure Java-based application and should run on any supported operating system, provided that the JDK / JRE requirements are satisfied.

Microsoft Windows:

Linux / Solaris:

AWS / Azure:

  • If you’re creating your own deployment in AWS or Azure, you can use any configuration (e.g. OS or database) that’s supported both by JIRA and AWS/Azure.
  • If you’re using our reference templates, you will deploy a pre-configured environment, with some level of customizations available. For more info on our templates, see JIRA Data Center on AWS or JIRA Data Center on Azure.


Desktop browsers:

(tick) Chrome (latest stable version)

(tick) Internet Explorer 11

(tick) Microsoft Edge 

(tick) Mozilla Firefox (latest stable version) 

(tick) Safari on Mac OS X only (latest stable version)

Mobile browsers:

(tick) Chrome (latest stable version)

(tick) Safari on iOS only (latest stable version)

(tick) Android 4.0 (Ice Cream Sandwich) 

Good to know:

  • We support a minimum screen resolution of 1024 x 768 (when browsers are maximized).

Internet Explorer:

  • 'Compatibility View' won't work on Internet Explorer.


  • You can only view JIRA on a mobile device using the mobile view. The native app is only available for Cloud sites.



(tick) PostgreSQL 9.6

(tick) PostgreSQL 9.5

(tick) PostgreSQL 9.4

(tick) PostgreSQL 9.3


(tick) MySQL 5.7 

(tick) MySQL 5.6

(tick) MySQL 5.5 


(tick) Oracle 12c R1

Microsoft SQL Server:

(tick) SQL Server 2014

(tick) SQL Server 2012

Microsoft Azure:

(tick) Azure SQL

Embedded database:

(info) H2 (evaluation only)


JIRA is tested and bundled with the 9.4 JDBC driver. You can also use the latest JDBC driver for your PostgreSQL version, though we can't guarantee it will work with your version of JIRA. To use a different JDBC driver:

  1. Stop your JIRA instance.
  2. Remove the bundled driver from <JIRA_INST>/lib/.
  3. Download the new driver and place it in <JIRA_INST>/lib/.
  4. Restart your JIRA instance.


  • JIRA will not work on:
    • 4 byte characters, regardless of MySQL version
    • MariaDB nor PerconaDB
  • We recommend running MySQL in strict mode.
  • Supported MySQL databases use the MySQL Connector/J 5.1 driver.


  • JIRA will not work on:
    • Oracle Advanced Compression Option (ACO)
  • Supported Oracle databases use the driver listed here

Microsoft SQL Server:

  • JIRA will not work on:
    • Express Editions of Microsoft SQL Server
  • Supported Microsoft SQL databases use the Microsoft JDBC 6.2.1 Driver.

Microsoft Azure:


  • JIRA ships with a built-in database (H2). 

Environment and Infrastructure


  • NFS mounts are supported only for JIRA Data Center's shared home directory. They won't work for Server, or DC's local home directory due to Lucene requirements. Read the IndexWriter docs for more information. 
  • We only support JIRA running on x86 hardware and 64-bit derivatives of x86 hardware.
  • If you are installing JIRA from an archive, create a dedicated user account on the operating system to run JIRA, since JIRA runs as the user it is invoked under, it can potentially be abused.


  • VMware supports all of the operating systems listed under 'Operating systems'.
  • We don't provide support for VMWare itself.
  • Read Virtualizing JIRA for information on how to configure VMWare.

Application server

  • We support Apache Tomcat 8.5.6. 
  • We don't support deploying multiple Atlassian applications in a single Tomcat container. 

Internet protocols (IP)

  • We support IPv4.
  • We don't support IPv6 (see  JRASERVER-36676 - Getting issue details... STATUS ).

External user directories

You can manage users in the following LDAP directories:

  • Apache Directory Server 1.0.x
  • Apache Directory Server 1.5.x
  • Apple Open Directory (Read-Only)
  • FedoraDS (Read-Only Posix Schema)
  • Generic Directory Server
  • Generic Posix/RFC2307 Directory (Read-Only)
  • Microsoft Active Directory
  • Novell eDirectory Server
  • OpenDS
  • Open LDAP
  • Open LDAP (Read-Only Posix Schema)
  • Sun Directory Server Enterprise Edition

Mail servers

  • SMTP servers must be able to support the multipart content type.

General Jira Software Information

Does Jira Software support...Yes/No/Other More Information 
Defect tracking?YesJira Software product overview

Using Jira Software as an Information Technology Infrastructure Library (ITIL)

Jira Service Management -ITSM software


Jira Software for Agile teams

Waterfall?YesHow to use Jira Software to manage Waterfall projects?
Knowledge base?YesUsing Jira Software for a Knowledge Base (Integration with Confluence)
Change management?YesUsing Jira Software for Change Management
Customer Relationship Management?OtherUsing Jira Software for Customer relationship management (CRM)
Helpdesk / support?Yes

Jira Service Management

Project Management?YesUsing Jira Software for Project Management
Requirements management?YesUsing Jira Software for Requirements Management
Resource / portfolio management?YesUsing Jira Software for Resource or Portfolio Management
System Administration?YesUsing Jira Software for System Administration (Jira Service Management)
Test case management?YesUsing Jira Software for Test Case Management
Asset management?Yes
Time tracking?YesConfiguring Time Tracking
Allowing maximum attachment sizes?YesConfiguring File Attachments 
Other applications as "trusted applications?"YesConfiguring Application Links 
Setup to whitelist certain URL's?YesConfiguring the Whitelist 
Hosting option: Behind the Firewall (BTF) / Self-hosted / ServerYes
Hosting option: SaaS / Hosted / CloudYes
Access to source code?Yes (Server only)How is Jira Server licensed?
White Label?NoEnd User Agreement section 4.6

(info) Restricted functions in Atlassian Cloud apps

Licensing and Purchasing

Licensing questionAnswerMore Information
What is the price of Jira Server?User tier basedServer pricing details
What is the price of Jira Cloud?User tier basedCloud pricing details   
Do you have unlimited license option?Yes (Server only)Server pricing details
Is there a maintenance renewal cost for Jira Server?YesHow much is it to renew my Jira software maintenance?
Product demoOther
Implementation assistanceOtherBy Atlassian Experts 
Do Jira Service Management licenses count towards Jira Software licenses?No

(info) Jira Software Licensing and Pricing FAQ

Jira Software Projects

Does Jira Software support...Yes/No/OtherMore Information
Tracking of defects?YesSimple Issue Tracking Project
Tracking of software projects?YesSoftware Development Project
Specified roles and permissions for users on a per project basis?YesManaging Project Role Membership
Sub-level of a project?YesDefining a Component
Organizing of projects into releases?Yes Managing Versions 
Can existing Jira Software projects be converted to Jira Service Management projects?YesSee Convert a project type

User Management and Security

Can Jira Software...Yes/No/OtherMore Information
Allow users to be managed in groups?YesManaging Groups
Allow users to have different roles between projects?YesManaging Project Roles
Connect to an LDAP Directory?Yes

Connecting to an LDAP Directory

Identity Manager

Allow SSL connection to Active Directory?Yes (Server only)Configuring an SSL Connection to Active Directory
Connect to multiple types of directories simultaneously?Yes (Server only)Managing Multiple Directories
Synchronize data from external directories?Yes (Server only)Synchronising Data from External Directories
Allow for nested user groups?YesManaging Nested Groups
Facilitate User Management for other Applications?YesAllowing Other Applications to Connect to Jira for User Management
Provide visibility in who is currently accessing it?Yes (Server Only)Viewing User Sessions
Allow for company enforced password policies?Yes

Password Policy for Jira

Allow for public signup and CAPTCHA?YesEnabling Public Signup and CAPTCHA
Allow for issue-level security?YesConfiguring Issue-level Security
Allow for permissions for a user on a per-project level?YesManaging Project Permissions
Allow for permissions to be set on a 'global' level?YesManaging Global Permissions
Allow for secure administrator sessions?YesConfiguring Secure Administrator Sessions
Setting custom password policy?Yes

Password Policy for Jira Software

Atlassian Access - Password policies (Cloud)

Fields and Screens

Can Jira Software...Yes/No/OtherMore Information
Allow for different types of Issues?YesDefining 'Issue Type' Field Values
Allow for different types of Priorities of Issues?YesDefining 'Priority' Field Values
Allow for different types of Resolution of Issues?YesDefining 'Resolution' Field Values
Allow for different types of Statuses of Issues?YesDefining 'Status' Field Values
Allow for Custom Fields?YesConfiguring a Custom Field?
Allow for descriptions for the Custom Fields?YesCreating Help for a Custom Field
Allow for a field to be designated as optional, required, hidden or visible?YesSpecifying Field Behaviour
Associate different fields with different Issue Types?YesAssociating Field Behaviour with Issue Types
Can Jira allow for fields to be grouped together as a Screen?YesDefining a Screen
Can Screens be associated with a workflow transition?YesAssociating a Screen with an Issue Operation


Can Jira Software...Yes/No/OtherMore Information
Allow a project to follow a custom Workflow?YesConfiguring Workflow
Allow a Workflow from one project be enabled in another project?YesActivating Workflow
Workflow for Approval processes through the Workflow?YesAdvanced Workflow Configuration
Allow different workflows based on different issue types in the same project?YesConfiguring Workflow Schemes
Notify people if a specific action has happened?YesAdding a Custom Event
Allow a workflow be shared between two different installations of Jira?YesSharing your Workflow
Download pre-configured workflows?YesSharing your Workflow - Importing from Atlassian Marketplace


Can Jira Software...Yes/No/OtherMore Information
Send an Email Notification based on an issue's operation?Yes Configuring Email Notifications 
Connect to my email server for outbound email? Yes Configuring Jira Software SMTP Mail Server to Send Notifications 
Send different types of notifications based on projects?Yes Creating a Notification Scheme 
Send customized emails?Yes (Server Only)Customising Email Content 
Allow for issues to be created and updated via email?Yes Creating Issues and Comments from Email 
Connect to a POP or IMAP mail server for inbound email?Yes 

Configuring Jira Software to Receive Email from a POP or IMAP Mail Server

Using Gmail as a Jira Software Mail Server

Migrating from other Issue Trackers

Can Jira Software...Yes/No/OtherMore Information
Import data from Bugzilla?Yes (Server Only)Importing Data from Bugzilla 
Import data from FogBugz for Your Server?Yes  (Server Only)Importing Data from FogBugz for Your Server 
Import data from FogBugz On Demand?Yes (Server Only)Importing Data from FogBugz On Demand 
Import data from Manits?Yes (Server Only)Importing Data from Mantis 
Import data from Pivotal Tracker?Yes  (Server Only)

Importing Data from Pivotal Tracker 

Import data from Trac?Yes  (Server Only)Importing Data from Trac 
Import data from CSV?Yes Importing Data from CSV 
Import data from JSON?Yes (Server Only)Importing Data from JSON 
Import data from RedMine?Yes (Server Only)Importing Dating from Redmine 
Import data from Asana?Yes (Server Only)Importing Data from Asana

(info) You can use evaluation version for Jira Server (free) to import your data with an importer available for Server only and then migrate your Jira Server data to Jira Cloud.

Backup and Archiving

Can Jira Software...Yes/No/OtherMore Information
Hide a project that is no longer relevant, while retaining historical records?YesArchiving a Project - Hiding a Project
Split a large instance into several Jira Software instances, with particular projects in each?YesSplitting a Jira Software Instance
Restore a single project from a backup file into a Jira Software instance?YesRestoring a Project from Backup
Restore an entire Jira Software instance from a backup into a new empty Jira Software instance?YesRestoring Data

Agile functionality in Jira Software

Does Jira Software support...Yes/No/Other Further Information 
Access to Boards to plan, work and report on Agile work?Yes Using a Board 
Scrum Methodology?Yes Creating a Board
Kanban Methodology?YesCreating a Board
Board to reflect multiple Jira Software Projects for a Program or Portfolio view?YesConfiguring Filters
Estimation in Story Points?YesEstimating an Issue
Estimation in time?YesSetting the Estimation Statistic
Multiple sprints at once?YesWorking with Sprints
Drag and drop prioritization for Sprint Planning and Backlog Grooming?YesUsing Plan Mode
Drag and drop linking to Epics?YesAdding an Issue to an Epic
Drag and drop linking to Releases?YesAdding an Issue to a Version
Customizing columns for a Work in Progress Board?YesConfiguring Columns
Setting maximums for columns for a Work in Progress Board?YesSetting Column Constraints
Swimlanes in a Work in Progress Board?YesConfiguring Swimlanes
Columns in a Work in Progress Board to associate with a workflow status?YesMapping Columns to Jira Statuses
Columns in a Work in Progress Board to associate with a resolution status?YesTransitioning an Issue
Burndown reports for Scrum boards?YesViewing the Burndown Chart
Release reports for Scrum boards?YesViewing the Version Report
Sprint Reports for Scrum boards?YesViewing the Sprint Report
Epic Reports for Scrum boards?YesViewing the Epic Report
Cumulative flow reports for Scurm or Kanban boards?YesViewing the Cumulative Flow Chart
Control charts for Scrum or Kanban boards?YesViewing the Control Chart

Jira Service Management

Jira Service Management is a plugin and extends the functionality of Jira.  For custom workflows, issue types, issue search, etc. see Jira sections above.

Does Jira Service Management support...Yes/No/OtherMore Information
Agent based pricing? (who is an agent?)

No - for 1.0
Yes - for 2.0

New pricing model for Jira Service Management 2.0 FAQ
Free Service Management customers? (who is a customer?)No - for 1.0
Yes - for 2.0
New pricing model for Jira Service Management 2.0 FAQ 
Anonymous users?NoService Management customers, although free (no license necessary), must have an account with login credentials.
All deployment options (Server, Cloud, Data Center)?Server and Cloud onlyWe are working on Data Center compatibility at the moment.
Asset management?YesFree ebook: Jira Service Management’s guide to asset management
Email a request into a Service Management?YesReceiving requests by email
Easy to use customer facing site for submitting Service Management issues?YesConfiguring the customer portal
Customization of the Customer Portal?YesBest practices for designing the Customer Portal

Multiple support portals with a single license?

YesSetting up multiple portals
Restricting Customer Portal access to select group of customers?YesOpening up or restricting access to your service project
Customers viewing tickets across an organization?No
Feature Request: JSD-270 - Getting issue details... STATUS
Automation of workflow transitions, assignment, and notificationsYesAutomating your service project
Custom SLAs?YesSLAs
Custom agent queues?YesMake queues for your service project teams
Does Jira Service Management support self-service, ticket deflection, and knowledge base?OtherProviding self-help resources for your customers with a knowledge base
Public REST API?No
Feature Request: JSD-107 - Getting issue details... STATUS
Adding participants to requests?YesAdding people to participate in requests
Integration with schedules/calendars to route tickets to available agents?No

Jira Portfolio

Does Jira Portfolio support...Yes/No/OtherMore Information
 (info) coming soon

Jira Software Integration with Source Control System

QuestionYes/No/OtherMore Information
Can Jira Software integrate with StashYesIntegrating Jira Software with Stash
Can Jira Software integrate with BitbucketYesIntegrating Jira Software with Bitbucket
Can Jira Software integrate with GithubYesIntegrating Jira Software with Githhub
Can Jira Software integrate with GitYesInegrating Jira Software with Git
Can Jira Software integrate with Fisheye?Yes Integrating Jira Software with Fisheye 
Can Jira Software integrate with CVS and ViewCVS?Yes Integrating Jira Software with CVS and ViewCVS 
Can Jira Software integrate with Subversion?Yes Integrating Jira Software with Subversion 
Can Jira Software integrate with Perfoce?Yes Integrating Jira Software with Perforce

Jira Software Integration with a build management system

QuestionYes/No/OtherMore Information
Can Jira Software integrate with Bamboo?YesIntegrating Jira Software with Bamboo
Can Jira Software integrate with Jenkins?YesIntegrating Jira Software with Jenkins

Top 10: Feature Requests

Key Summary T Status

Top 10: Known Issues

Key Summary T Status

Last modified on Nov 23, 2020

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