Scrum Boards display list of stack trace when accessed.

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Problem

When accessing JIRA Scrum Boards (Agile Board), rather than displaying the Sprint or Backlog, it shows a long ERROR stack trace like below:

2016-07-12 10:26:26,571 http-nio-8081-exec-23 ERROR lecra 626x4852x1 1sd1pb 10.0.13.54,10.254.0.71 /secure/RapidBoard.jspa [c.atlassian.velocity.DefaultVe
locityManager] MethodInvocationException occurred getting message body from Velocity: java.lang.AbstractMethodError
java.lang.AbstractMethodError
        at com.atlassian.jira.plugin.webfragment.contextproviders.AbstractJiraContextProvider.getContextMap(AbstractJiraContextProvider.java:28)
        at com.atlassian.plugin.web.model.AbstractWebItem.getContextMap(AbstractWebItem.java:30)
        at com.atlassian.plugin.web.model.DefaultWebLabel.getDisplayableLabel(DefaultWebLabel.java:55)
        at com.atlassian.plugin.web.DefaultWebInterfaceManager$WebItemConverter.apply(DefaultWebInterfaceManager.java:307)
        at com.atlassian.plugin.web.DefaultWebInterfaceManager$WebItemConverter.apply(DefaultWebInterfaceManager.java:291)
        at com.google.common.collect.Iterators$8.transform(Iterators.java:799)
        at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:48)
        at com.google.common.collect.Iterators.addAll(Iterators.java:362)
        at com.google.common.collect.Lists.newArrayList(Lists.java:160)
        at com.google.common.collect.Lists.newArrayList(Lists.java:144)
        at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDynamicWebItems(DefaultWebInterfaceManager.java:232)
        at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDisplayableWebItems(DefaultWebInterfaceManager.java:215)
        ... 

 

Example Screenshot:

Diagnosis

Check for any Incompatible Add-ons that is currently installed in JIRA by navigating to the page below:

  • JIRA Administration Page > Add-ons > Manage Add-ons

Cause

The Add-ons/Plugins below has been identified to cause the issue when the incompatible version is installed:

Resolution

Disabling the Identified plugin would solve the issue.

 

Last modified on Jul 14, 2016

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