Scrum reports not loading with the error 'Could not find suitable statistics field with ID 'customfield_xxxxx'.


 

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

   

Summary

Scrum reports not loading with the error 'Could not find suitable statistics field with ID 'customfield_xxxxx'.

Environment

Jira Cloud

Diagnosis

  • Reports like sprint report, burndown chart, velocity, etc. in a scrum board are not loading
  • The estimation statistic in the board settings also has an error "The configured estimation statistic is no longer valid. Please select a valid option"

Cause

The field used for the estimation statistic is no longer valid or has been deleted.

Solution

  1. Confirm that the custom field no longer exists by either:
    1. checking the settings > issues > custom fields > Trashed OR
    2. checking the field's URL: https://<SiteName>/secure/admin/EditCustomField!default.jspa?id=<customfiednumber>
  2. It should trigger an error 500 if the field no longer exists
  3. Go to board settings > Estimation and update the estimation statistic to a valid field
  4. The error from the board settings should disappear and the reports should now load




Last modified on Apr 11, 2023

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