Scrum reports not loading with the error 'Could not find suitable statistics field with ID 'customfield_xxxxx'.
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
Scrum reports not loading with the error 'Could not find suitable statistics field with ID 'customfield_xxxxx'.
Environment
Jira Cloud
Diagnosis
- Reports like sprint report, burndown chart, velocity, etc. in a scrum board are not loading
- The estimation statistic in the board settings also has an error "The configured estimation statistic is no longer valid. Please select a valid option"
Cause
The field used for the estimation statistic is no longer valid or has been deleted.
Solution
- Confirm that the custom field no longer exists by either:
- checking the settings > issues > custom fields > Trashed OR
- checking the field's URL: https://<SiteName>/secure/admin/EditCustomField!default.jspa?id=<customfiednumber>
- It should trigger an error 500 if the field no longer exists
- Go to board settings > Estimation and update the estimation statistic to a valid field
- The error from the board settings should disappear and the reports should now load