Searching Insight Objects within Insight custom field is not filtering and matching Objects while typing
Platform Notice: Cloud, Server, and Data Center - This article applies equally to all platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Searching Insight Objects within Insight custom field is not filtering and matching Objects while typing.
For example, on this screen, typing the part of the Object's name should filter and list Objects with the matching name, but nothing is happening:
Environment
- Insight 8.x
- Jira Service Management Data Center 8.14.x and higher
Diagnosis
There are certain rules injected by plugins or scripts, that manipulate the affected field in some way. Since Insight field is not a regular field, the rule can interfere with the behaviour of the affected Insight custom field.
Cause
The cause for this problem can be a custom plugin that has a rule in place, to manipulate certain fields on the problematic screen.
For example, Script Runner's Behaviours module has a rule in place for the field in question.
Solution
Disable the behaviour rule injected by the plugin.
Other Notes
For further information on why is this happening, please reach out to the plugin vendor.