Selecting an automation template from the library results in an error

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Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

Problem

Trying to create an automation rule from the template library generates the error "Error creating template - There was an unknown problem during template rule creation. It is likely that customizations within this Jira instance have caused the template default to be invalid. Please refresh the page and try again, or attempt using a different template".

Causes

Some automation templates are configured using the Jira default statuses. If these statuses are not present in the workflows used in a project, the rule creation will fail and the error will be displayed.

Statuses used by each template:

  • "Resolve issues due to inactivity" uses the statuses "In progress" and "Resolved".
  • "When a customer comments on a closed request → then reopen the request" uses the status "In progress".

Resolution

To fix this problem, add the statuses "In progress" and "Resolved" to at least one workflow associated with the project. Once this is done, it will be possible to create automation rules using any template from the library.



Last modified on Sep 2, 2021

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