Send automated email with only selected information about issues at regular intervals

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

Emails sent using filter subscriptions (as shown in Manage Filters) don't respect the column configurations at times. Currently, if users subscribe to a filter, they'll receive the notifications defined on 'My Defaults'. However, if this is not defined, instead of taking the disposition defined on 'Filters', it takes directly the column disposition defined for 'System'

JRACLOUD-60154 - Getting issue details... STATUS

This article serves as an alternative solution using automation.

We have new limits to automation, please check New Automation Package model

Sample Use cases:

  • Single email with report of all issues created that day
  • Single email with all issues pending on a particular agent to work on
  • Single email with report of issues created over the weekend
  • Single email with report of only issue keys returned by JQL

Environment

Jira Cloud 

Solution

You can set up an automation rule as follows:

Navigate to Project Settings > Automation > Create a rule

  1. Choose the trigger > Scheduled select the time interval you choose to get these emails for and also if there is a particular JQL you'd like to narrow it down to
  2. Add an action > Lookup issues and use the JQL from the filter or one that gives you the expected results

    Lookup Issues smart value only returns the first 100 issues returned by the JQL. It would be good to narrow down the JQL as much as possible OR add multiple blocks for execution

  3. Add an action > Send email and add the smart value with the context box to add all the issues returned by the JQL

The overall basic rule would look like the below

A sample automation rule you can import and modify is below

If you still encounter issues, please feel free to contact Atlassian Support



Last modified on Oct 7, 2024

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