Send notification to previous Assignee when assignee changes on a Jira issue

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

When the assignee of a Jira issue is changed, the previous assignee doesn't get any notification about this action that they are no longer own that Jira issue.

Solution

Here are the steps to add an internal comment on a Jira issue when the assignee is changed mentioning the previous assignee. This will trigger the agent notification and notify them about the assignee change action: 

  1. Go to Project Settings → Automation. Click on Create Rule.
  2. Choose the Field Value Changed trigger and select the field Assignee as shown below for any changes and operations. Click Save.

  3. In the next page, select Advanced Compare Condition. Use this condition to verify that the issue was assigned to another agent before the change: {{changelog.assignee.from}}  does not equal empty. Click save.
  4. Add a new action to Add Comment. Use the Smart Value [~accountid:{{changelog.assignee.from}}] to mention the previous assignee and add your message. Select the Comment Visibility as Internal Only
    When assignee changes for an issue, an internal comment will be added tagging the previous assignee which will trigger an email notification to the previous assignee about the change. 

  5. Now, provide a name to your automation rule and click 'Turn it on'. That's it!


Please reach out to support if you have any questions. 

Last modified on Jan 22, 2025

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