Send SMS when ticket's priority updates
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
Send an SMS to a certain group(containing mobile numbers) when the ticket's priority field updates to a specific value.
Environment
JSM Cloud
Solution
Using Automation:
To send an SMS to a certain group when a ticket's priority field updates or equals a specific value in Jira Service Management (JSM), you can set up an automation rule using Jira's automation feature. Here's how you can achieve this:
- Go to your Jira project in JSM.
- Click on "Project settings" in the left sidebar.
- Under the "Automation" section, click on "Create rule" to create a new automation rule.
- Set the trigger for when the ticket's priority field updates or equals a specific value. You can use the "Issue updated" trigger and add a condition to check the priority field.
- Add an action to send an SMS to a certain group of mobile numbers. You can use an integration service like Twilio or a custom webhook to send SMS messages. Make sure to configure the action to send the SMS to the specified group of mobile numbers.
Using Opsgenie:
Opsgenie provides integration capabilities with Jira Service Management (JSM) and supports sending notifications, including SMS messages, based on certain triggers in Jira.
Here's how you can set up Opsgenie to send SMS messages to a certain group when a ticket's priority field updates or equals a specific value in JSM:
- Set up the integration between Opsgenie and Jira Service Management.
- Create a new alert policy in Opsgenie to define the conditions for sending SMS notifications based on the JSM ticket's priority field.
- Configure the alert policy to send SMS notifications to a specific group of mobile numbers when the conditions are met.
- Make sure to map the JSM ticket's priority field to the alert policy in Opsgenie so that it triggers the SMS notifications accordingly.
By setting up Opsgenie with the appropriate configurations and mappings, you can send SMS messages to a certain group when a ticket's priority field updates or equals a specific value in JSM.