Service project can't automatically create Slack channel in Chat
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
When trying to create an agent or request Slack channel in your project settings, you may run into the message: 'Bot does not have permission to create channel.'
What is causing this error?
The Assist app does not have permission to create channels in the Slack workspace connected to the project.
How can I work around this?
You will need to either:
- Work with your Slack administrator to update the permissions on the Slack workspace to allow all members to create channels.