Slow when loading many insight objects in the JIRA User Profile


Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

User is facing slowness when loading user profile linked with a big number of Insight objects.


Environment

JSM 4.20.1 (bundled Insight version 9.1.3)

Cause

 Some User-profile is loading with latency. This is because you may be associated with big number of Insight objects to the user profile.

Solution

Disable showing the objects on the user profile as per the below steps.

  • Go to the required object-Type attribute and select the "user" Type attribute in the insight schema.
  • Change the additional value to Hide on the profile as shown.
  • Objects will not be shown on the user's profile.
  • You need to do this for all "object type - user attribute", that you don’t want to display on the user profile.


Last modified on Feb 23, 2022

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