Slow when user accessing JIRA from different regions
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Users in different region are having slowness when performing the following actions in JIRA 7.5.x:
- Edit, Assign and transition buttons
So far, no errors are showing from the log
Diagnosis
Environment
- JIRA 7.5.x and above.
- IE 11 or Chrome browser.
- Users from different region.
Diagnostic Steps
- Ping <JIRA-Domain>
Cause
JIRA 7.5.1 and above file size are increased from 1 to 2MB to load a page so if the other region user who has low bandwidth connection would had problem accessing JIRA.
Resolution
Increase the bandwidth to fix the issue.
Last modified on May 30, 2018
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