Some JIRA icons missing

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

Problem

Icons are randomly missing (invisible) in JIRA e.g. delete icon for comments, or icons in the wiki editor for issue description, comments etc. See sample screenshots below:

Diagnosis

  • Problem occurs consistently with all web browsers, and from all client machines
  • Problem occurs when accessing JIRA with or without a web proxy.

Cause

These icons are loaded from tomcat cache located in the $JIRA-installation-directory/work folder. The tomcat file cache may be corrupt for some reason.

Resolution

Restarting JIRA should force a re-build of the tomcat cache and resolve this problem.

Last modified on Feb 26, 2016

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