'Sorry, an error occurred trying to log you in - please try again' Message when Trying to Login in JIRA

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Symptoms

With JIRA, an error appears:

"Sorry, an error occurred trying to log you in - please try again." when trying to log in JIRA with an LDAP user.

The following appears in the atlassian-jira.log:

2011-03-16 14:59:06,599 QuartzWorker-0 INFO ServiceRunner     [atlassian.crowd.directory.DbCachingRemoteDirectory] synchronisation complete in [26ms]
2011-03-16 14:59:06,648 QuartzWorker-0 ERROR ServiceRunner     [atlassian.crowd.directory.DbCachingDirectoryPoller] Error occurred while refreshing the cache for directory [10000].
com.atlassian.crowd.exception.OperationFailedException: java.util.concurrent.ExecutionException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: mycompany.com:389 [Root exception is java.net.UnknownHostException: mycompany.com]]
    at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAllUsers(UsnChangedCacheRefresher.java:255)
...
Caused by: java.util.concurrent.ExecutionException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: mycompany.com:389 [Root exception is java.net.UnknownHostException: mycompany.com]]
    at java.util.concurrent.FutureTask$Sync.innerGet(FutureTask.java:222)
    ... 10 more
Caused by: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: mycompany.com:389 [Root exception is java.net.UnknownHostException: mycompany.com]]
    at com.atlassian.crowd.directory.SpringLDAPConnector.pageSearchResults(SpringLDAPConnector.java:352)
...
Caused by: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: mycompany.com:389 [Root exception is java.net.UnknownHostException: mycompany.com]]
    at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:203)
    at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:315)
...
Caused by: javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: mycompany.com:389 [Root exception is java.net.UnknownHostException: mycompany.com]]
    at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(LdapNamingEnumeration.java:224)
    ... 13 more
Caused by: javax.naming.CommunicationException: mycompany.com:389 [Root exception is java.net.UnknownHostException: mycompany.com]
    at com.sun.jndi.ldap.LdapReferralContext.<init>(LdapReferralContext.java:74)
    at com.sun.jndi.ldap.LdapReferralException.getReferralContext(LdapReferralException.java:132)
    ... 15 more
Caused by: java.net.UnknownHostException: mycompany.com
    at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:195)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:432)

Cause

This happens when the BaseDN of the directory does not contain an Organizational Unit (OU). For example: BaseDN:dc=mycompany,dc=com

Resolution

  • Add an Organizational Unit (OU) to the BaseDN. For example: ou=office,dc=mycompany,dc=com

(info) Please see our Troubleshooting LDAP User Management documentation for further assistance with diagnosing LDAP problems.

Last modified on Mar 30, 2016

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