The current license generated by the Atlassian partner - XXXX - is not valid for this installation of JIRA.

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

Entering a JIRA License on JIRA License Page will throw error "The current license generated by the Atlassian partner - <partner_name> - is not valid for this installation of JIRA. Please edit the license or contact Atlassian for further details."


Diagnosis

  • The instance version is below JIRA 6.1
  • The license is purchased through Atlassian Partners

Cause

Prior to JIRA 6.1, there is validation check that has verification on Atlassian Experts in the License Properties and will not pass on the new license from Atlassian Partners.

Workaround

The workaround for this issue will be :

  1. To upgrade JIRA to version 6.1 and above.
  2. If upgrade is not possible at the moment, continue using the old license as it should not affect any functionality but do update the new license in future upgrade. As for SEN verification in Atlassian Support portal, you can provide the SEN in new license for support validity check.
Last modified on Nov 2, 2018

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