The information shown on the Portal page doesn't match what's set up in the Portal settings under Project settings

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

There is a data discrepancy between what is displayed on the Portal page and what is configured in Project settings > Portal settings.
The client has made changes to the Name and Introduction text under Project Settings > Portal settings. However, the Portal view continues to show the previous Name and Introduction text. This issue may only affect a limited number of users and not all users may experience this problem. 

Environment

Jira Service Management Cloud

Diagnosis

  • Only users with specific language configurations might face this issue.
  • Upon examining the Project Settings > Language Support, non-default may languages indicate a need for translation review.

Portal Settings:

Portal Page:

Cause

Translation review is pending at Project Settings > Language Support for non-default languages.

Solution

Reviewing/Editing the translation at Project Settings > Language Support should fix the issue.


Last modified on Nov 27, 2023

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