The search index does not update when users create an issue
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
The search index does not update when users create an issue, even after several hours.
Diagnosis
- A newly created ticket does not show up in any queries.
- When re-indexing manually, the newly created issue starts showing up in queries normally.
- Missing IssueReindexFunction post function in the issue's affected workflow
Cause
Legacy versions of JIRA did not have the IssueReindexFunction post function available for workflows.
Workaround
Add the "Re-Index Issue" post function to the Create Issue transition of the affected workflow
If you need to find all affected workflows, run the following SELECT against JIRA's database:
select * from jiraworkflows where descriptor not like '%IssueReindexFunction%';This problem is also discussed in JRASERVER-32508 - Getting issue details... STATUS