"This project isn’t available" error or infinite load for Jira Service Management Cloud


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

As a Project administrator, when you access features of service projects (Request types, Email requests, Portal settings, among others), it shows "This project isn't available," or the page is blank with a loading icon at the top.

Fix your permission

The required permissions to configure a service project are:

  • Have product access (license) for Jira Service Management.

  • Be listed as Administrator under Project settings > People.

  • If you need to configure workflows, notification schemes, issue types, screens, and other global settings, you also need to be a Jira administrator.

If you are not a Site and organization admin, you need to contact one to grant you Jira Service Management product access so you can manage this project.

Centralized user management

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Directory > Users.

  3. Select a user.

  4. Select Grant access to view a list of products the user doesn’t have access to.

  5. From the Product roles dropdown for a Product, select a Product Role.

  6. Select Grant access.

Original user management

  1. Under the product name, determine the group where you want to add the user. If you aren’t sure, select the group with the Default access group lozenge.

  2. Select Show group’s details from the dropdown for the group where you want to add the users.

  3. Click Add members, search and select the people you want to add and click Add.

References



Last modified on Oct 28, 2024

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.