Time to First Response gadget does not display data
The gadget is added to a dashboard for an existing project with active issues, although no columns are displayed.
There are some known causes for this effect:
- The chart only registers the first comment added to an issue other than the reporter. A transition or attachment does not record an entry visible to the gadget.
- The custom field '[CHART] Date of First Response' has been associated to a single project instead of globally.
- The custom field '[CHART] Date of First Response' has been hidden
Ensure your team is aware of the comment requirement, if you expect to use the gadget on your dashboard.
- Per 2020-01-31_06-08-54_Configuring a custom field update the value for '[CHART] Date of First Response'.
Ensure the applicable context is set to 'Global context' to ensure it applies to all issues in JIRA Core.
Perform a background re-index as describe in Search indexing.