Time to First Response gadget does not display data

Still need help?

The Atlassian Community is here for you.

Ask the community

Symptoms

The gadget is added to a dashboard for an existing project with active issues, although no columns are displayed.

(info) This gadget is exclusive to JSM (Jira Service Management) projects, so, don't apply to JIRA Software projects.

Cause

There are some known causes for this effect:

  1. The chart only registers the first comment added to an issue other than the reporter.  A transition or attachment does not record an entry visible to the gadget.
  2. The custom field '[CHART] Date of First Response' has been associated with a single project instead of globally.
  3. The custom field '[CHART] Date of First Response' has been hidden

Workaround

Ensure your team is aware of the comment requirement if you expect to use the gadget on your dashboard.

Resolution

  • Per 2020-01-31_06-08-54_Configuring a custom field update the value for '[CHART] Date of First Response'.
  • Ensure the applicable context is set to 'Global context' to ensure it applies to all issues in JIRA Core.

  • If there are other custom fields with the same field type (e.g. type 'Date of First Response'), ensure they have Global context as well.

  • Perform a background re-index as described in Search indexing.

Last modified on Jan 18, 2023

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.