Trac Import issues with special characters such as umlauts (ü, ö, etc.)

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

After importing from Trac into any database, special characters such as umlauts are not imported properly in certain fields.

Diagnosis

Diagnostic Steps

  • All of your table and database collations are utf-8.
  • Import from Trac.
  • See "?" instead of your special character in some fields but not others.

Resolution

  1. As per Setting properties and options on startup, add the -Dfile.encoding tag and set it to utf-8.
  2. Restart JIRA.
  3. Reimport your data.

 

Last modified on Mar 30, 2017

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