Troubleshooting common issues related to Assets CSV import
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
One of the most frequently used imports in Assets is CSV import. This is particularly useful if this is the most adequate source to import assets from other systems if they cannot be integrated with Assets.
This page summarizes and links knowledge articles that address most frequent issues around CSV import and explain how to resolve them. Some are related to import configuration, but most are related to CSV file formatting.
Most common types of issues related to Assets CSV import and their relevant knowledge base articles and bug tickets
Providing data to Atlassian Support
If none of the KB article listed above helped resolve the issue you have with CSV import, you can also reach out to Atlassian Support via this link. To help the Atlassian support team investigate the issue faster, you can follow the steps below and attach all the collected data to the support ticket raised with Atlassian: