Unable to access DVCS configuration page


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

Unable to access the DVCS configuration page due to "Exception rendering velocity file" error

Environment

Jira cloud

Cause

This can occur due to a corrupted plugin installation between Jira and DSS. Jira can see the existing BBC installation (for the workspace) but it will be missing the equivalent installation recorded managed by DSS, hence error.

Solution

Access the below link

  • https://bitbucket.org/<enter your work space name here >/workspace/settings/addon-management/
  • Remove the Jira app
     
  • Once its removed, then connect it from Jira DVCS page again

Note:  Existing BBC repos for this tenant will need to be reconnected

Last modified on Aug 30, 2024

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