Unable to Add Comments From Comment Handler Due to Invalid Permissions
Comments are not added to issues after using the Comment Handler service. Logs contain errors like:
JiraQuartzScheduler_Worker-1 WARN ServiceRunner Comment Services [service.util.handler.AbstractCommentHandler] JIRA SE ADMIN does not have permission to comment on an issue in project: 10030
The comments are not added due to limited permissions.
Find the project for which this user does not have permission, by running an SQL query:
SELECT * FROM project where ID = '<enter ID from WARN message>'
This should give you the project name.
- Visit the project's admin screen.
- Find the associated Permissions Scheme.
- Ensure that the user is in the appropriate group or role for the "Add Comment" permission.