Unable to Add Comments From Comment Handler Due to Invalid Permissions

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.

Symptoms

Comments are not added to issues after using the Comment Handler service. Logs contain errors like:

JiraQuartzScheduler_Worker-1 WARN ServiceRunner Comment Services [service.util.handler.AbstractCommentHandler] JIRA SE ADMIN does not have permission to comment on an issue in project: 10030

Cause

The comments are not added due to limited permissions.

Resolution

  1. Find the project for which this user does not have permission, by running an SQL query:

    SELECT * FROM project where ID = '<enter ID from WARN message>'
    

    This should give you the project name.

  2. In the upper-right corner of the screen, select Administration  > Projects.

  3. Select a desired project. 
  4. In the Project settings, go to Project Permissions
  5. Ensure that the user is in the appropriate group or role for the "Add Comment" permission.

Last modified on Jan 9, 2023

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