Unable to Add Comments From Comment Handler Due to Invalid Permissions

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Symptoms

Comments are not added to issues after using the Comment Handler service. Logs contain errors like:

JiraQuartzScheduler_Worker-1 WARN ServiceRunner Comment Services [service.util.handler.AbstractCommentHandler] JIRA SE ADMIN does not have permission to comment on an issue in project: 10030

Cause

The comments are not added due to limited permissions.

Resolution

  1. Find the project for which this user does not have permission, by running an SQL query:

    SELECT * FROM project where ID = '<enter ID from WARN message>'
    

    This should give you the project name.

  2. Visit the project's admin screen.
  3. Find the associated Permissions Scheme.
  4. Ensure that the user is in the appropriate group or role for the "Add Comment" permission.
Last modified on Mar 30, 2016

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