Unable to assign Priorities to Card Colours in Jira Software Board

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Opening the Board > Configuration > Card Colours and try to select colours based on Priorities, will throw an error in the UI, eg:

The following appears in the atlassian-jira.log

2019-02-15 12:23:50,951 https-jsse-nio-9443-exec-24 url:/jira/rest/gree.../strategy/priority username:normaluser ERROR normaluser 743x1319248x2 xxxxx123,, /rest/greenhopper/1.0/cardcolors/2089/strategy/priority [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: For input string: "black"
java.lang.NumberFormatException: For input string: "black"
	at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)
	at java.lang.Integer.parseInt(Integer.java:580)
	at java.lang.Integer.valueOf(Integer.java:740)
	at java.lang.Integer.decode(Integer.java:1197)
	at java.awt.Color.decode(Color.java:729)
	at com.atlassian.greenhopper.service.rapid.view.color.CardColorPalette.getDefaultColorForPriority(CardColorPalette.java:110)
	at com.atlassian.greenhopper.service.rapid.view.color.CardColorQueryServiceImpl.attributePriorityValuesForBoard(CardColorQueryServiceImpl.java:316)
	at com.atlassian.greenhopper.service.rapid.view.color.CardColorQueryServiceImpl.queryAndAttributeColorSettingsForBoard(CardColorQueryServiceImpl.java:274)
	at com.atlassian.greenhopper.web.rapid.view.CardColorHelper.getColorModelForStrategy(CardColorHelper.java:140)
	at com.atlassian.greenhopper.web.rapid.view.CardColorResource$2.call(CardColorResource.java:70)
	at com.atlassian.greenhopper.web.rapid.view.CardColorResource$2.call(CardColorResource.java:66)
	at com.atlassian.greenhopper.web.util.RestCall.response(RestCall.java:42)
	at com.atlassian.greenhopper.web.AbstractResource.createResponse(AbstractResource.java:111)
	at com.atlassian.greenhopper.web.AbstractResource.response(AbstractResource.java:91)
	at com.atlassian.greenhopper.web.rapid.view.CardColorResource.getStrategyColors(CardColorResource.java:65)

Take note on For input string: "black"


Diagnostic Steps

  • Note on getDefaultColorForPriority from the stack trace above, this suggests Priority color instead of Card color.

  • Run the following SQL query to locate the incorrectly configured string, in this case, black.

    select * from priority;


There is an incorrect string configured as the status_color value stored in the database for the priority table. It is unclear how the incorrect value was inserted.


Steps to resolve the issue would be to perform the following.

  • Run the following SQL query to identify the ID of the affected priority

    SELECT id,pname,status_color FROM priority where status_color = 'black';
  • Run SQL UPDATE of the following to resolve the issue:

    Always back up your data before performing any modifications to the database. If possible, test any alter, insert, update, or delete SQL commands on a staging server first.

    UPDATE priority SET status_color='#000000' where status_color='black' and id='<retrieved from above query>';
    #000000 - is the Color HEX for Black color
    black - is the value from the ERROR stack trace in example above

Last modified on Feb 25, 2019

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