Unable to Connect to Database Due to Database Authentication

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Symptoms include:

  • The JIRA context fails to initialize.
  • The browser displays HTTP Status 404 - The requested resource is not available.

Application logs contain the following error:

2007-09-25 10:51:39,623 Thread-1 ERROR [atlassian.jira.service.DefaultServiceManager] Could not configure services: 
org.ofbiz.core.entity.GenericDataSourceException: Unable to esablish a connection with the database. (Cannot create PoolableConnectionFactory (Login failed for user 'jirauser'.))
	at org.ofbiz.core.entity.jdbc.SQLProcessor.getConnection(SQLProcessor.java:239)
	at org.ofbiz.core.entity.jdbc.SQLProcessor.prepareStatement(SQLProcessor.java:318)
	at org.ofbiz.core.entity.GenericDAO.selectListIteratorByCondition(GenericDAO.java:1024)


The credentials used to login to the DBMS are invalid, don't exist or are missing sufficient permissions to connect.


  1. Verify the username and password used in the JDBC driver definition.
  2. Ensure that the DBMS user exists and the permissions granted are sufficient.

(info) If you're trying to connect to a MS SQL database that is running on a port that is not the default (non-standard), please take a look through this MSDN blog on tips for making application connectivity work.

Last modified on Mar 30, 2016

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