Unable to create Company Managed Projects for IT service management Templates
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
Unable to create a company-managed project for JSM, only a team-managed project is available for creation.
Environment
Jira Cloud
Diagnosis
While creating a new service project, only the team-managed project type is available. No option to change the project type "Company-managed" on the Create project screen.
Solution
To enable company-managed service templates, access an existing team-managed service project:
- Go to Service project settings > Advanced
- Under Company-managed service project, click Give feedback and provide your feedback. Once done, you will be redirected to the Company-managed project creation.
Or, it will directly give you the option Create new project, click it and it will redirect to the Company-managed project creation.
Doing this once should enable all company-managed templates for service management projects.