Unable to create Company Managed Projects for IT service management Templates

 

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

  

Summary

Unable to create a company-managed project for JSM, only a team-managed project is available for creation.

Environment

Jira Cloud

Diagnosis

While creating a new service project, only the team-managed project type is available. No option to change the project type "Company-managed" on the Create project screen.

Solution

To enable company-managed service templates, access an existing team-managed service project:

  1. Go to Service project settings > Advanced
  2. Under Company-managed service project, click Give feedback and provide your feedback. Once done, you will be redirected to the Company-managed project creation.
    Or, it will directly give you the option Create new project, click it and it will redirect to the Company-managed project creation.

Doing this once should enable all company-managed templates for service management projects.

Last modified on Apr 27, 2023

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