Unable to create issue due to anonymous sender and no default reporter

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Symptoms

Issues are not created when using Creating Issues and Comments from Email. The desired effect is to create issues anonymously. Logs contain:

2010-10-08 06:05:22,272 JiraQuartzScheduler_Worker-0 WARN ServiceRunner    General Issue Comments POP Service [service.util.handler.CreateIssueHandler] Sender is anonymous, no default reporter specified and creating users is set to false (or external user managment is enabled). Message rejected.

Cause

The Create or Comment Handler requires one of the following:

  1. A default user. This is the reporterusername parameter.
  2. An existing user as the reporter.
  3. The parameter createusers set to true. If external user management is enabled, it must allow user creation.

Resolution

Choose one of the above options.

tip/resting Created with Sketch.

Typically, for creating anonymous issues, a good way to solve this is to specify a user named "Anonymous User" and set the reporterusername to that user. See Creating Issues and Comments from Email for instructions on that. The "Anonymous User" will need access to create issues, but not necessarily browse, from the Permission Scheme. Under this configuration, anonymous users could create issues but not necessarily track them very easily, which is a limitation based on licensing. If you're using external user management, users must be able to be created.

Last modified on Mar 30, 2016

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