Unable to Edit the Mail Service

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In JIRA 5.0 the Edit button no longer appears next to the Mail Service, as illustrated in the example below.


One of the features in JIRA 5.0 is a new email handler wizard. The following mail services are no longer editable within the services section as they are managed elsewhere.

  • com.atlassian.jira.service.services.imap.ImapService
  • com.atlassian.jira.service.services.pop.PopService
  • com.atlassian.jira.service.services.file.FileService


To access the new Mail Handler, refer to the below instructions:

  1. Log in as a user with the JIRA Administrators global permission.
  2. Select Administration > System > Mail > Incoming Mail to access the Mail Handlers section of the Incoming Mail page (below the POP / IMAP Mail Servers section).
    Keyboard shortcutg + g + start typing incoming mail

(info) Refer to the Configuring JIRA to Receive Email from a POP or IMAP Mail Server documentation for further information on setting up and making changes to the new Mail Handlers.

Last modified on Nov 6, 2018

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