Unable to install or uninstall add-ons when JIRA Data Center is in Upgrade Mode

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Problem

Unable to install or uninstall add-ons when JIRA Data Center is in Upgrade Mode

  • The following error appears on trying to install or uninstall an add-on
An error occurred during installation. Refer to the logs for more information.

Diagnosis

Environment

  • JIRA Data Center in Upgrade Mode

Diagnostic Steps

  • To verify if JIRA  Data Center is in Upgrade Mode:
    Click on Settings -> Applications -> JIRA Upgrades -> Check section 2 for the following message:
Your instance is undergoing an active upgrade...

If this message is displayed - then this article is applicable.

If not, further investigation will be required (Please log a support case with Atlassian Support fo further assistance)

Cause

JIRA Data Center freezes the Universal Plugin Management operation to ensure consistency of the plugins across all nodes in the cluster

Resolution

1) Complete or cancel the upgrade to put the cluster in STABLE mode

2) Install or uninstall the add-on

Last modified on Sep 6, 2018

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