Unable to login JIRA after Restoring from Backup
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.
After restoring JIRA into a new instance user is unable to login
The following appears in the atlassian-jira
2015-09-30 23:11:58,628 http-bio-8617-exec-20 ERROR anonymous 1389x36x1 - 127.0.0.1 /rest/gadget/1.0/login [crowd.manager.application.ApplicationServiceGeneric] Directory 'Delegated LDAP Authentication in BASF' is not functional during authentication of 'XXXXXX'. Skipped.
The JIRA Internal Directory's order is not configured as the first or on top. Therefore , JIRA is looking for the user from the external directory
Manually manipulate the database to re-order JIRA internal directory to be on top by running this SQL Queries :
Run this query to check the correct Directory IDs
select id,directory_name,directory_position from cwd_directory;
If the JIRA Internal Directory's id is 1 ( default ) , run this query to change the directory_position to 0 ( first )
update cwd_directory set directory_position=0 where id=1
Check to see if there are any other directories using the directory_position=0
select id,directory_name,directory_position from cwd_directory where directory_position=0;
- If there are, any other ID besides the JIRA Internal Directory having the directory_position= 0, then update it to another number using step 2 but replacing id=1 with the appropriate id.
Find out how easy, scalable and effective it can be with Crowd!
See centralized user management.