Unable to login JIRA when starting JIRA as a service

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

When starting JIRA using the .bat file, users are able to login however if JIRA is restarted as a service , users are not able to login.

Cause

The JIRA Service has been corrupted

Resolution

Delete the existing service and re-create it manually as per Manually Setting up JIRA to Run as a Service

 

Last modified on Apr 20, 2016

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