Unable to login JIRA when starting JIRA as a service

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products will end after February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible


When starting JIRA using the .bat file, users are able to login however if JIRA is restarted as a service , users are not able to login.


The JIRA Service has been corrupted


Delete the existing service and re-create it manually as per Manually Setting up JIRA to Run as a Service


Last modified on Apr 20, 2016

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