Unable to select a custom field in the Two dimensional gadget
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
A custom field "Developer" of type User picker does not appear for selection in the X-axis, or Y-axis of the Two dimensional gadget
Environment
Jira Cloud
Diagnosis
- The custom field "Developer" of the type User picker (multiple users) is not displayed in the X-axis or Y-axis of the two-dimensional gadget
- As per the documentation Adding the Two-Dimensional Filter Statistics Gadget, the User picker custom field is supported by the gadget
- On reviewing the custom field settings, noticed that the "Search template" for the field was set to None
Cause
The Search template for the custom field was set to None, which led to the field not being searchable.
Solution
- Navigate to the Issues > Custom fields
- Click on the 3 dots (...) next to the custom field "Developer"
- Select Edit details
- Choose User picker & Group Searcher in the Search template dropdown
- Go to the Dashboard and Edit the gadget, you'll now see the custom field in the dropdown