Unable to select a custom field in the Two dimensional gadget

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

A custom field "Developer" of type User picker does not appear for selection in the X-axis, or Y-axis of the Two dimensional gadget

Environment

Jira Cloud

Diagnosis

  • The custom field "Developer" of the type User picker (multiple users) is not displayed in the X-axis or Y-axis of the two-dimensional gadget

               

Cause

The Search template for the custom field was set to None, which led to the field not being searchable.

Solution

  • Navigate to the Issues > Custom fields
  • Click on the 3 dots (...) next to the custom field "Developer"
  • Select Edit details 
  • Choose User picker & Group Searcher in the Search template dropdown

  • Go to the Dashboard and Edit the gadget, you'll now see the custom field in the dropdown

               




Last modified on Aug 30, 2024

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