Unable to Transition Issue in Jira Service Management Queue
Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.
When you try to transition issue to another status, namely to Resolve Issue, this error message popped out:
The Jira server could not be contacted. This may be a temporary glitch or the server may be down. Close this dialog and press refresh in your browser
Jira and Service Management is behind Proxy server
Ensure that the Proxy information is added into Jira
Add these details into the Proxy Connector line in
proxyName="atlassian.com" proxyPort="443" scheme="https"
Follow the configuration for your
setenv.*file as per Configure an outbound proxy for use in Jira server documentation