Unable to update a Service Management Report Series
Despite being able to see the field option while filling the filter, trying to Add/Update a Report Series will show the error:
"The option <field_option> for field <field> does not exist."
A similar error pops up on the Browser Console:
PUT https://instance.atlassian.net/rest/servicedesk/reports/1/servicedesk/PTN/report/42/validate?timescaleId=2 400 ()
Additionally, it will not be possible to delete any Series that's currently filtering by the wrong field option
The field option has been renamed at a certain moment.
- Go to Custom Fields and look for the problematic field option.
- Rename it to the former name (reported by the error message).
- After renaming the field option back to original, delete any report series that use this field.
- Rename the field option to the name you want.
- Finally, recreate all the report series