Unable to update organization name and receives an error "Unable to rename organization. Try again later."

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary


Unable to update organization name and receive an error "Unable to rename organization. Try again later." 

Environment

Jira Cloud Only

Diagnosis

The organization admin is unable to rename the Organization name and receives an error "Unable to rename organization. Try again later."

Below error captured in the Dev tool log:

{
"errorCode": "RENAMEORGANIZATION_ARG0_NAME",
    "reason": "renameOrganization.arg0.name: Organization name cannot contain the following character @,/,:,.-GEDU Services Pvt Ltd.",
    "message": "renameOrganization.arg0.name: Organization name cannot contain the following character @,/,:,."
} 


Cause

This is due to the restriction applied to rename the organization where characters such as  / . : @  were found to be causing issues and hence the new restriction to rename the org is below:

Organization name can be of max 256 in length and min length is 3. Lowercase and Uppercase Alphabets, Numbers and Hyphens ( in the middle ) are allowed. 

Examples

testName - allowed

test-Name  allowed

TEST-NAME123  allowed

testname - allowed

test@123 - disallowed . Contains @

test123- - disallowed Hyphens at end

This change does not affect any existing organizations and their usage. However, if we try to rename them(like in this case), this restriction is applicable. 

Solution

Remove the special character causing the issue and try updating the organization name.

Last modified on Oct 31, 2023

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