Unable to View Knowledge Base due to Browser Security for Mixed Content

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Symptoms

It's possible to search for KBs from Customer Portal, however it's not possible to view the KBs. Symptoms are:

  1. The page keeps loading
  2. The Console tab of the Browser's F12 Developer tools shows a Security concern for loading Mixed Content:

  3. The Network tab shows a Blocked status for the Get request, and there's a Block button in the Browser's Address bar:

In newer versions of Service Desk, the Network tab doesn't show Blocked status for the Get request. Thus please check the Console tab to confirm on this issue.

 


Diagnosis

If JIRA is running over HTTPS while Confluence is over HTTP, this is most probably where the problem begins.

Cause

Since JIRA is over HTTPS, it expects the loaded content to be served over HTTPS as well i.e. from a secure source. Since the content comes from Confluence which is running over HTTP, it's deemed insecure by the browser thus blocked from being loaded.

(info) More information can be found in:

Workaround

Allow the browser to load insecure content:

Resolution

Configure Confluence to run over HTTPS:

 

Last modified on Nov 2, 2018

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